Frequently Asked Questions

Faturamatik is a payment institution licensed by the Central Bank of Türkiye under Law No. 6493. All payments use 3D Secure and run on PCI DSS security infrastructure.

Bill payments can be paid in 12 instalments by credit card.

You can obtain the transaction receipts at the end of the transaction and print them out.

Your credit card must be open to online use. If it is closed, you need to contact your bank to have it opened for online use.

Under bank and institution agreements, you can query with your subscriber number and pay without having the bill to hand.

Bills are sometimes not delivered by the issuing institution or get lost. You can make your payments without needing the bill. With our free debt reminder service you can receive your balances on your registered phone number and stop chasing bills.

Under Faturamatik's agreements with institutions and banks, payments are transferred to institution/bank accounts instantly.

The Faturamatik mobile app is available; you can download it to your phone.

Faturamatik has service points in 81 provinces across Türkiye; you can find the one nearest to you from the "Nearest Faturamatik" section in the contact area.

Your bill may not reach you for many reasons. You can query your balance and pay using your subscriber number.

Yes. PTN is the brand created by Faturamatik for its money transfer services. Faturamatik is a payment institution licensed by the Central Bank of the Republic of Türkiye and one of the sector's leading institutions.

Yes. You can make money transfers in foreign currency and receive payments sent to you.

As Faturamatik PTN we aim for the highest service quality while pricing below the market average.

You can transfer money to 650,000 points abroad, to an IBAN, to a wallet and to a card.

Money transfer amount limits vary by region and institution. For more information you can contact our dealers or our customer services.

PTN is a brand of Faturamatik Elektronik Para ve Ödeme Kuruluşu A.Ş., a payment and electronic money institution licensed by the Central Bank of the Republic of Türkiye (CBRT). All its activities are supervised by the CBRT and meet the same high security standards as banks.

To collect money sent to you at a PTN point you need: the sender’s full name, the country the money was sent from, the reference number, the expected amount and a valid ID.

With PTN you transfer money in 3 easy steps: come to your nearest service point, fill in the transfer form and share the reference code with the recipient. The transfer is completed within minutes.

Only individual customers over the age of 18 can send and receive money.

At PTN points you can send or receive up to 250,000 TL, 10,000 USD or 10,000 EUR per transaction. Limits may vary by country.

You pay no fee or commission when collecting money sent to you at PTN points.

Your transfers reach the recipient’s name or account within minutes. In some countries, however, partner institutions may cause delays.

PTN points are trusted businesses where you can make domestic and international transfers. All of them are approved partners of Faturamatik, which is authorised by the Central Bank of the Republic of Türkiye under Law No. 6493.

For transfers sent to a recipient’s name, you can request a correction at our branches or points as long as the recipient has not collected the money.

You can find PTN points in Türkiye by selecting a province and district on the “Nearest Faturamatik” page.

You can cancel a transfer sent to a name at our branches or dealers as long as the recipient has not collected it.

With PTN you can send money to a recipient’s name without needing a bank account.

Some PTN branches are open at weekends and on public holidays. You can transfer money there just as quickly, easily and reliably as on working days.

You can make domestic transfers with PTN at PTN points. To send money you need your national ID number, your mobile number and — depending on the transaction — the recipient’s details, an IBAN or card details. To receive money you need your national ID number, the transaction reference number and your mobile number.

To collect money sent to you at PTN points you need: the sender’s full name, the reference number, the expected amount and a valid ID.

With PTN’s domestic transfer service you can send money to a bank account or to a name, and pay rent, maintenance fees or credit card debt. Transfers to a name need no bank account: thanks to our wide dealer network you can send money anywhere in Türkiye — or collect money sent to you — quickly and reliably. What is more, you can do it every day of the week, even on public holidays and until late hours, without queuing, at your nearest PTN point.

Domestic transfers at PTN points are subject to the limits set by the rules and regulations of the Republic of Türkiye. For domestic transfers with PTN the upper limit is 100,000 TL.

You can transfer money quickly and without queuing at PTN points all over Türkiye. The money reaches the other side within seconds, and the recipient can collect it at the nearest PTN point with the reference number.

Among domestic transfers made at our PTN points, only transfers to a name can be cancelled — provided the recipient has not yet collected the money.

No, you do not need any bank or financial institution while working with Faturamatik.

No. Collections made through POS solutions are transferred to your corporate wallet account; you can use your accounts 24/7 through the mobile and internet branch.

Yes. Faturamatik is a payment institution licensed by the Central Bank of the Republic of Türkiye, has a very wide network across the country and has been operating for many years with high customer satisfaction.

Yes. Our Android POS devices are VUK 507 compliant, so you do not need a separate cash register or fiscal device.

A commission fee applies to single and instalment transactions in POS solutions. Commission rates vary according to turnover and instalment options; you can lower or even eliminate the rates by choosing deferred settlement.

Yes, you can bring your POS commission down to zero by using your wallet deposit.

Yes, your balance is safe. By law, balances are transferred to protection accounts. Moreover, as a licensed institution we are subject to continuous supervision.

Virtual POS is for online sales: the payment infrastructure is integrated into your website and no device is needed. Physical POS is for face-to-face sales at your business; payment is taken by reading the card on a device connected to the till.

If you sell in a store, Physical or Android POS; if you sell in the field, Mobile POS; if you sell online, Virtual POS; if you sell via social media, Link POS; and if you have your own software, API POS. You can choose the one that fits your business model from the comparison table on this page.

Simply fill in the quote form on this page. Our team will call you, determine the right solution and terms with you, and then your account is opened and installation is carried out.

The commission rate is set according to your sector, monthly transaction volume and the POS type you choose, so a single rate is not published. When you fill in the quote form, the rate specific to your business is shared during the meeting. There are no membership fees or surprise costs.

As a rule, collections are transferred to your account on the next business day. With API POS you can choose next-day or deferred settlement, whichever suits your business.

Yes. With a single POS device you can accept payments from the credit and debit cards of different banks; you do not need a separate device for each bank.

With Android POS devices compliant with the VUK 507 communiqué you can meet your cash register and fiscal device needs in a single device; the Mobile POS solution also does not require an external cash register.

Yes. Ready-made integrations exist for the most widely used e-commerce platforms; for custom software, API POS and developer documentation are used.

Virtual POS is an online collection infrastructure that lets you accept credit and debit card payments through your website or mobile app. You do not need a physical device; the payment page connects directly to your site.

If you do not have a website, you can create a payment link with Link POS and collect payments via WhatsApp, SMS, e-mail or social media. When you move to your own site, the same infrastructure continues to work as Virtual POS.

Yes. Integrations are available with e-commerce platforms such as Ticimax, IdeaSoft, CiSoft, ETicaret360, T-Soft, AkınSoft, ProjeSoft, WooCommerce, OpenCart and PrestaShop. You can request integration for other e-commerce platforms.

You can integrate Virtual POS using the Virtual POS API details in the Developer section at the bottom of our website. For support you can call the İşyerim POS support line (0216 561 45 45).

Yes. The CiSoft and eticaret360.net e-commerce platforms are free for Faturamatik / İşyerim POS users.

Your collections are transferred to your account on the next business day. Different settlement options are evaluated together during the application.

Transactions are carried out with 3D Secure verification on infrastructure compliant with PCI DSS standards. In addition, suspicious transactions are monitored with fraud prevention management.

No. Because the device has the VUK 507 feature, it works with the sales application without needing an external cash register.

No, it is free. With the bill collection menu on the device you can collect bills and handle subscription transactions for more than 460 institutions and bring new customers to your business.

Yes. Installation can be made on Maxpay, Pavo, Hugin, Verifone and Pax devices.

Yes. You can accept contactless payments with NFC and also collect payments by QR code.

We determine together whether next-day or deferred settlement suits your business.

No. With the mobile branch application the phones in your business work as POS devices; no extra hardware is needed.

You can accept contactless payments with Android phones that have NFC. On phones without NFC, fast collection can be made using the card details.

When the contactless payment limit is exceeded, the transaction is completed by entering the card PIN.

No. Mobile POS complies with the Tax Procedure Law communiqué (VUK 507) and does not require an external cash register.

No. You can create a payment link and send it to your customer without a website or any integration.

You can share it through your social media accounts such as WhatsApp, SMS, e-mail and Instagram, and on your website.

Yes. You decide the link period, the amount, the number of instalments and whether it is personal or shared.

You can view link result reports from the mobile and internet branch and transfer collections and account movements to your own system via API.

With a single POS device you can accept payments from the credit and debit cards of different banks; you do not need a separate device for each bank.

Yes. With the free bill collection module on the device you can collect water, electricity, natural gas, mobile and internet bills as well as mobile top-ups.

It does. Physical POS integrates with your cash register and sales application; because the devices communicate with each other you do not need to enter the same amount twice.

Your collections are transferred to your account on the next business day. For instalment sales it follows the instalment plan.

There are no membership fees or surprise costs; the commission rate is set according to your turnover and business model.

Not required. You can collect payments by entering the customer's card details through the mobile and internet branch.

Yes. You can make single or instalment transactions and set the amount yourself.

Remote access rights are given to your customer for 3D confirmation; they complete the approval step from their own phone.

You can enter collection details one by one or in bulk and retrieve the results in bulk as well.

You can transfer collections and account movements to your own system via API.

It can integrate into marketplace business models and all ready-made or custom e-commerce software. Ready-made integration is available on the most widely used e-commerce platforms.

Your own team can complete the integration with the documents in the developer centre; our technical support team is with you throughout the process.

Yes, there is. With the Masterpass infrastructure you can accept payments from saved cards and provide secure payment without sharing the customer's card details with your business.

You can choose next-day or deferred settlement, whichever suits your business.

You can offer instalments with all card brands and retrieve account movements into your own system via API.

They are the same thing. ÖKC is the abbreviation of "Payment Recording Device"; people commonly call it a cash register. It is the device that produces the fiscal document (receipt) of the sale.

It is a payment recording device that can also take card payments and communicate with the bank. In EFT-POS models, payment and fiscal receipt are combined in the same device.

It is possible on devices covered by Communiqué No. VUK 507 that carry both the payment and fiscal receipt functions. We recommend clarifying the details of your obligation with your accountant; we handle the device side.

With İşyerimPOS the VUK507-approved Android POS device is free; there are no membership fees or surprise charges. The commission rate is agreed in the meeting according to your sector and transaction volume.

Taxpayers engaged in retail sales and services are obliged to document their sales with a payment recording device. Businesses selling to end consumers — markets, cafés, restaurants, hairdressers, pharmacies, clothing shops, hardware stores — are in this scope.

Closing or transferring the device you currently use is handled through your accountant and the company that owns the device. We take care of installing and configuring the new device.

General Communiqué No. 507 of the Tax Procedure Law is the regulation allowing the payment (POS) and fiscal receipt (payment recording device) functions to be combined in a single device. With such devices you do not need a separate cash register.

A VUK507-capable Android POS produces the payment and the fiscal receipt on the same device, so you can sell without keeping a separate cash register (ÖKC).

You can switch. The device at your till may be Arçelik/Beko, Hugin, Ingenico, Mikrosaray, inPOS, Olivetti (Verifone), Paygo, Profilo (Propay) or Vera; whichever it is, switching to a VUK507-approved Android POS is possible.

You enter the sale amount on the device; the card payment is taken and the fiscal receipt is printed from the same device's printer. You do not need to enter the amount on two separate devices.

Yes. You can enter a cash sale on the device and print its fiscal receipt.

You can. With the free bill collection module on the device you can collect water, electricity, natural gas, mobile and internet bills; you can also sell your own products to customers who come to pay a bill.

You can make instalment sales with all card brands and benefit from banks' seasonal card campaigns.

Thanks to the long battery life you can use it at the door, at the table and in the field; you are not tied to the till by a cable.

There are no membership fees or surprise charges. The commission rate is agreed in the meeting according to your sector, transaction volume and the chosen solution.

As a rule, collections are transferred to your account the next business day; if it suits your business, a value-dated arrangement can also be considered.

No. You can become a member without paying any membership fee and receive your collections with low transaction costs.

You can accept all kinds of payment, including credit card, QR code, IBAN and cash.

No. You can use whichever suits you: an Android POS device or the Mobile POS option that turns your phone into a POS.

No. It runs in the browser; you just go to kuafor360.com with Chrome, Edge, Safari or Opera and log into your account.

Yes. It can be accessed from a computer, phone and tablet at the same time, which makes managing different areas of the salon easier.

With Mobile POS you can collect payments from your phone, or take payments with integrated Android POS devices.

No. The app, developed to make taking payments easier for market traders, is free for all users with no time limit.

Payments go to the wallet immediately; transfers to the IBAN are made daily.

Not necessary. With Mobile POS you can use your phone as a POS, or choose an Android POS device if you prefer.

Yes. There are application options for taxis, taxi ranks and business partnerships; you can apply for a single vehicle or for a rank.

Not necessary. With Mobile POS you can collect payments from your phone, or use an Android POS device if you prefer.

You complete your collection using one of the payment options: card, QR, link or IBAN.

You can collect from residents by credit card, QR code, payment link or IBAN.

Yes. It is designed for managements that collect in bulk, such as apartment buildings, housing complexes and associations.

You can monitor collections and account movements in real time through the app.

You can collect with all credit cards, in up to 12 instalments. You can take the payment on cekiciburada.net, next to the vehicle with Mobile POS, or remotely with a payment link.

Requests coming through the closed-circuit call system are gathered in one centre; the customer's location and vehicle type are taken and the most suitable tow truck is dispatched.

Yes. A clear price based on distance and service type is shared before the transaction.

Simply fill in the application form on this page. Our team assesses your region and business; for approved points the contract, installation and training process begins. Money Transfer Point (PTN) dealership is carried out on Faturamatik's infrastructure licensed by the Central Bank of the Republic of Türkiye.

Yes. Money transfer is a service that can be offered inside existing businesses such as markets, kiosks, stationers, telecom dealers and travel agencies. It is added to your counter without separate staff or a separate shop and becomes an extra income stream that increases customer traffic.

You earn from every domestic and international transfer. Because money transfer is a recurring need, the same customer comes back regularly; in addition, transactions such as bill collection, mobile top-ups and subscriptions can be handled on the same screen, so your income diversifies. Earnings per transaction vary by region and channel and are shared clearly after your application.

Points with heavy customer traffic that inspire trust are suitable: markets, kiosks, stationers, telecom and technology dealers, tourism and transport offices, and business centres. You can also start by opening a new PTN store.

PTN is not tied to a single sending channel: the networks of partner financial institutions such as Ria, MoneyGram, UPT Money Transfer, Intel Express and Thunes are brought together on one screen. This lets you offer your customer 195 countries and more than 650,000 delivery points worldwide from a single point, without separate contracts and separate screens for different brands.

Both are possible. You can offer money transfer as an additional business inside your existing company, or open your own store under the Faturamatik brand and proceed with the franchise model; which one suits you is decided together after assessing your region and business.

Areas where foreign nationals live or work, and tourist areas, will be more suitable.

Keeping enough Turkish lira, dollars and euros to pay out the transfers arriving each day is important for customer satisfaction and loyalty.

You can position yourself on digital channels and promote your point by visiting gathering places, workplaces and living areas of foreign nationals as well as associations and businesses.

It means adding Faturamatik products and services to your existing business. Without opening a separate shop or disrupting your operations, you offer your customers services such as bill collection, money transfer and mobile top-ups, and earn income from every transaction.

All retail and service businesses with customer traffic during the day can apply — markets, kiosks, stationers, mobile phone dealers, pharmacies, hair salons, estate agencies, courier points, tobacco shops and car washes.

You earn per item on every transaction you carry out (bill collection, mobile top-up, money transfer, subscription, game pin, etc.). You can calculate your estimated earnings from the table on this page according to your monthly transaction volume.

In the franchise model a separate store with the Faturamatik brand is opened. With in-store dealership your existing business continues and the services are added inside your shop. With regional dealership you bring new dealers on board in your own region.

Not required. Transactions run from your existing till; you start providing the service without changing how your business works.

For sole proprietorships a tax certificate, copy of ID, signature declaration and criminal record certificate are required; for legal entities a signature circular, certificate of activity and trade registry gazette are also requested. You can upload the documents from the application form.

You can offer services such as bill collection for 460+ institutions, domestic and international money transfers, mobile and package top-ups, subscription transactions, and the sale of game pins and digital codes — all from one point.

After installation, training is given on how to use the transaction screens; afterwards you can get support from our expert team.

If you have a shop, in-store dealership is the fastest route: fill in the application form and our team will call you. If you want to open a new store, look at the franchise model; if you want to build a network in your region, look at regional dealership.

It is a partnership model in which you take on bringing new dealers and member businesses into the system in the region you are responsible for. It works like a regional dealership: as the network you build grows, your income continues.

This model is for those who already have a dealer and customer network: businesses and individuals with ongoing relationships with tradespeople and companies who manage their own portfolio can apply. Instead of building a network from scratch, you turn your existing portfolio into income.

You bring the tradespeople and business portfolio in your region together with Faturamatik services. Every dealership and member business you bring on board is linked to your network, and you earn recurring income from their transactions.

Yes. For businesses that already have a field network — such as distribution, wholesale, telecom, energy or technology dealerships — regional dealership is an additional income stream; it runs without disrupting your existing visit routine.

You earn recurring income from the transactions of the dealers and member businesses you bring on board; it is not one-off but continues as your network works.

No. In the franchise model you open your own store under the Faturamatik brand. In regional dealership you do not run a store; you bring the points in your region into the system and share in that network.

With in-store dealership you provide the services in your own shop and earn per transaction. With regional dealership you bring new dealers on board in your region and share in the growth of the network.

Alongside brand support, we are with you in the field with packages covering staff, vehicles and fuel, and we provide training and operational support.

Simply fill in the form on this page: leave your name, phone number and region details, and our team will call you to assess your portfolio and region together.

It is the model in which you offer Faturamatik's payment services under your own brand through your own website, app or digital platform.

You can offer your customers services such as bill collection, mobile and package top-ups and money transfers through your own digital channel.

Integration with the infrastructure is done with developer documentation; our team provides technical support throughout the process.

Yes. The services are offered under your brand; the payment infrastructure behind them is operated by Faturamatik.

Not required. E-dealership runs entirely through digital channels.

Bill payments, money transfers and subscription transactions are activities that repeat every month and do not depend on the season. A Faturamatik store is a business opportunity where you offer these services under one roof and start with an established business model; it runs without product stock or warehousing.

The model commonly called a dealership is franchise store dealership here: you open your own store under the Faturamatik brand and work with a ready-made business model and brand support.

It is suitable. Sector experience is not required; it is enough to be inclined to the service sector and open to sales. Training, installation and operational support are provided by Faturamatik, so you do not design the process alone from scratch.

For an investor the store is a point that generates income per transaction and is spread across several service lines. Location, store size and the targeted service mix are assessed together with our team after the application; regional suitability is also reviewed.

If you do not want to open a separate store, the in-store dealership model is more suitable: you offer the same services in your existing shop — a market, kiosk or stationer — and earn extra income. If you want to open a store, you continue with the franchise model.

Simply fill in the application form on this page. Our team assesses the location, store size and business model with you; once the right set-up is determined, the process begins.

The investment varies according to the location you choose, the store size and the equipment to be installed. That is why a single figure is not published on the site; after your application a study specific to your region is carried out and clear figures are shared. Tiered rent support based on monthly performance is also included in the assessment.

In order: the application form, a meeting with our team, regional and location assessment, the contract, store installation with training, and the opening. An expert team is with you at every step.

It is important for the Faturamatik store to be in central locations in your area and at the busy intersection points of the local population.

It is important for the Faturamatik store investor to be inclined to the service sector and to have sales experience.

Staff should be chosen for high sales experience and the ability to work in a performance-focused way.